ORDERS
Below are some of are common questions about orders
How long does delivery take?
Orders are usually dispatched within 5 working days. Delivery time then depends on the courier selected, your location, and external factors such as courier network conditions.
When does my order get dispatched?
Orders are dispatched after payment has been received and cleared. Delays in payment clearance may affect dispatch times.
Can I get my equipment urgently?
Yes. If you require medical equipment urgently, please contact Divine Medical Service Ltd via the provided email before or immediately after placing your order. Expedited shipping options may be available, subject to additional costs.
SHIPPING & RETURNS
Below are some common questions about shipping, returns, and exchanges
How is the estimated delivery date calculated?
Estimated delivery dates are based on: Dispatch preparation time Courier or postage service selected Payment clearance timing Distance and delivery location External factors such as weather or courier disruptions Delivery dates are estimates and not guaranteed.
Do delivery times include weekends and public holidays?
No. Standard delivery estimates are based on business days only and exclude weekends and public holidays.
Is weekend delivery available?
Weekend delivery may be available on request. Please contact Divine Medical Service Ltd to confirm availability and pricing, as additional fees may apply.
Where can I see my estimated delivery date?
The estimated delivery date is displayed on the product listing. We strongly recommend checking this before completing your purchase, especially if you need the item by a specific date.
What should I do if there is a delivery delay?
In rare cases, delays may occur due to factors beyond our control, such as severe weather or courier disruptions. If delays arise, we will communicate updates promptly to keep you informed.
Can I choose my delivery method?
Yes. Where available, multiple courier or postage options are offered so you can select the delivery method that best suits your needs.
Who do I contact for delivery-related questions?
For any delivery enquiries, urgent requests, or special arrangements, please contact Divine Medical Service Ltd directly using the email provided on the listing.